ÌìÃÀ´«Ã½

Contact

As your ambulance service, we welcome your thoughts, comments and feedback.

If you require an emergency ambulance please call Triple Zero (000).

ÌìÃÀ´«Ã½

If you have a membership, please use the to renew or update your personal details, or confirm your membership status. If you would like to become a member, join and receive email confirmation.

Alternatively you can contact us in the following ways:

  • Email: membership@ambulance.vic.gov.au (please provide three points of ID such as full name, address including postcode, and date of birth).
  • General enquiries: Call 1300 366 141 (Monday - Friday: 8:00am - 8:00pm, Saturday: 9:00am - 5:00pm, closed Sunday and Public Holidays).
  • New or reinstated membership: Call 1800 648 484

Please note, you will be required to provide three points of ID in order to make changes or obtain information about a membership.

If you would like to discuss any concerns you have or lodge a formal complaint regarding your membership experience, please contact us on or email membership@ambulance.vic.gov.au. Find out more about the .

Complaints or compliments

We value your feedback. If you have had an experience with ÌìÃÀ´«Ã½ that you would like to share with us, please contact our Patient Experience and Consumer Participation team using our .

Alternatively, you can call or email us:

Learn more about our complaints process.

Treatment and transport invoices

If you have a query or complaint about an invoice, please contact the Accounts Receivable team.

Safeguarding care

For Family Violence Information Sharing Scheme (FVISS) or Child Information Sharing Scheme (CISS) requests, email Safeguarding.care@ambulance.vic.gov.au

Non-Emergency Patient Transport

Find out more about booking Non-Emergency Patient Transport.

Media

ÌìÃÀ´«Ã½ Media Liaison is for working media only.

  • Phone: +61 3 9090 5582 (Weekdays: 7:30am - 7:30pm, Weekends and public holidays: 9:00am - 5:30pm)
  • Email: media@ambulance.vic.gov.au

Careers

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