If you require an emergency ambulance please call Triple Zero (000).
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If you have a membership, please use the to renew or update your personal details, or confirm your membership status. If you would like to become a member, join and receive email confirmation.
Alternatively you can contact us in the following ways:
- Email: membership@ambulance.vic.gov.au (please provide three points of ID such as full name, address including postcode, and date of birth).
- General enquiries: Call 1300 366 141 (Monday - Friday: 8:00am - 8:00pm, Saturday: 9:00am - 5:00pm, closed Sunday and Public Holidays).
- New or reinstated membership: Call 1800 648 484
Please note, you will be required to provide three points of ID in order to make changes or obtain information about a membership.
If you would like to discuss any concerns you have or lodge a formal complaint regarding your membership experience, please contact us on or email membership@ambulance.vic.gov.au. Find out more about the .
Complaints or compliments
We value your feedback. If you have had an experience with ÌìÃÀ´«Ã½ that you would like to share with us, please contact our Patient Experience and Consumer Participation team using our .
Alternatively, you can call or email us:
- Phone: 1800 875 137 (and select Option 5)
- Email: PatientExperience@ambulance.vic.gov.au
Learn more about our complaints process.
Treatment and transport invoices
If you have a query or complaint about an invoice, please contact the Accounts Receivable team.
- Phone: 1800 990 029 (9:30am - 4:30pm)
- Email: accountsreceivable@ambulance.vic.gov.au
Safeguarding care
For Family Violence Information Sharing Scheme (FVISS) or Child Information Sharing Scheme (CISS) requests, email Safeguarding.care@ambulance.vic.gov.au
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